/ FAQ!
/ BILLING ISSUES!
Q. HOW DO I CANCEL A RECURRING MEMBERSHIP?
A. YOU CAN TERMINATE YOUR MEMBERSHIP AT ANY GIVEN TIME THROUGH VEROTEL AT:
HTTPS://WWW.VTSUP.COM/
NO REFUNDS WILL BE GIVEN.
Q. WHY IS MY APPLICATION FOR MEMBERSHIP REJECTED?
A. 1. YOU MAY BE IN A COUNTRY THAT WE DO NOT ACCEPT CREDIT CARD PAYMENTS FROM. PLEASE CONTACT THE CARD PROCESSOR, VEROTEL TICKETSCLUB, DIRECTLY USING THE LINKS ON THEIR SIGNUP PAGE - WE DON'T PROCESS CREDIT CARDS AND ARE THEREFORE UNABLE TO HELP YOU WITH THIS. 2. YOU MAY NOT PHYSICALLY BE IN THE COUNTRY THE CARD WAS ISSUED IN. SOLUTION: USE A CARD ISSUED IN THE COUNTRY YOU ARE TRYING TO JOIN FROM. 3. YOU MAY HAVE DISPUTED PAYMENT WITH TICKETMASTER, OUR TICKET AGENCY FROM WHOM YOU BUY ACCESS TO THIS WEBSITE. SOLUTION: CONTACT VEROTEL TICKETSCLUB ON THEIR WEBSITE WWW.VEROTEL.COM AND EXPLAIN THE PROBLEM.
/ LOGIN ISSUES!
Q. WHY CAN´T I LOG IN?
A. IF YOU HAVE TROUBLE LOGGING IN, IN MOST CASES CLOSING ALL OPEN BROWSERS AND STARTING OVER WILL FIX THE ISSUE. **IMPORTANT** - DON'T CLICK ON ANY BOOKMARKED LINKS TO THE SITE. MAKE SURE YOU ARE USING THE CORRECT LOGIN (REMEMBER ALSO THAT LOGINS ARE CASE SENSITIVE).
IF YOU STILL CAN'T GET IN AND ARE REDIRECTED TO THE LOGIN PAGE (OR DON'T EVEN SEE THE LOGIN PAGE), DOWNLOAD AND INSTALL FIREFOX. USE FIREFOX TO ACCESS OUR SITES.
IF YOU ARE USING THE AOL BROWSER, DOWNLOAD AND INSTALL FIREFOX. USE YOUR AOL BROWSER ONLY TO ESTABLISH AN INTERNET CONNECTION, THEN OPEN FIREFOX AND USE THAT TO ACCESS OUR SITES.
/ SITE PERFORMANCE ISSUES!
Q. WHY CAN'T I PLAY YOUR VIDEOS?
A. ALL VIDEOS ON THIS SITE ARE STREAMING VIDEO. STREAMING VIDEOS REQUIRE THAT YOU HAVE NOTHING ON YOUR COMPUTER OR NETWORK THAT INTERFERES WITH THE COMMUNICATIONS BETWEEN OUR STREAMING SERVERS AND YOUR COMPUTER. THE FOLLOWING CAN CAUSE BLOCKAGE OF THESE TRANSMISSIONS AND THEREFORE THE INABILITY TO PLAY STREAMING MOVIES:
CORPORATE NETWORKS
HOTEL NETWORKS
BADLY CONFIGURED HOME ROUTER, LIKE A WIRELESS NETWORK
TO PLAY STREAMING VIDEO YOU NEED TO INSTALL REAL PLAYER. YOU DON'T NEED THE PREMIUM REALPLAYER. IT IS VERY EASY TO PAY FOR THE PREMIUM REALPLAYER ON THE REAL WEBSITE, BUT YOU'LL ONLY NEED THE FREE REALPLAYER BASIC.
Q. WHY WON'T REAL MEDIA PLAY ON MY COMPUTER?
A. YOU NEED TO INSTALL REAL PLAYER TO VIEW ANY OF MY STREAMING VIDEOS AND THE REAL CLIPS: YOU DON'T NEED THE PREMIUM REALPLAYER. IT IS VERY EASY TO PAY FOR THE PREMIUM REALPLAYER ON THE REAL WEBSITE, BUT YOU'LL ONLY NEED THE FREE REALPLAYER BASIC.
Q. I HAVE A FAST INTERNET CONNECTION, YET YOUR STREAMING MOVIES DON'T PLAY SMOOTHLY
A. FIRST THING, UPDATE YOUR REAL PLAYER TO REAL 10. IT IS VERY EASY TO PAY FOR THE PREMIUM REALPLAYER ON THE REAL WEBSITE, BUT YOU'LL ONLY NEED THE FREE REALPLAYER BASIC. MAKE SURE THAT YOU FOLLOW THE INSTALLATION CAREFULLY, DISABLE ALL THE SILLY OFFERS THAT REAL TRIES TO BUNDLE WITH THE PLAYER. IF YOU INSTALL THE PLAYER CAREFULLY IT'S A GREAT UTILITY. NOW, OPEN YOUR REAL PLAYER, GO TO TOOLS > PREFERENCES >
IN THE GENERAL>PLAYBACK SETTINGS>ON-DEMAND TAB, MAKE SURE THE CACHE BOX IS CHECKED.
UNDER "MORE OPTIONS" ON THIS SAME TAB, YOU MAY WANT TO INCREASE THE NUMBER OF BUFFERING SECONDS.
IN THE "CONNECTION" TAB, TEST YOUR INTERNET CONNECTION USING THE BUILT-IN UTILITY
OTHER SETTINGS IN TOOLS > PREFERENCES TO PLAY WITH IF YOU STILL HAVE TROUBLE WITH PERFORMANCE:
CONNECTION>NETWORK TIMEOUTS - TRY INCREASING THE TIMEOUT SECONDS
HARDWARE>VIDEO CARD COMPATIBILITY - BRING DOWN THE SLIDER
/ NOTE! IF YOU ARE NOT ON DSL OR CABLE, FORGET ABOUT STREAMING THE VIDEOS, THEY WILL NEVER LOOK GOOD. IMPROVE YOUR CONNECTION AND RETURN ASAP.
Q. I UPGRADED TO REAL 11 AND NOW THE STREAMING MOVIES WILL NOT PLAY:
A. REAL 11 MAY STILL BE IN BETA (TESTING STAGE) AND MAY HAVE DIFFICULTY PLAYING ON SOME SITES. PLEASE RE-INSTALL REAL 10.5. THIS MAY BE DOWNLOADED FROM HERE.
/ OTHER ISSUES!
Q. DO YOU CURRENTLY SELL VIDEOS, PHOTOS OR DVDS OF YOUR WORK?
A. NO DVDS, BUT THE VIDEO WORKS ARE ON SALE IN THE SHOP SECTION, AS ARE THE PHOTO EDITIONS. ALL ART WORK APPEARS COURTESY OF THE STILETTO PROJECTS AND ALL INQUIRIES ABOUT SALES OUTSIDE THE WEBSITE OR EXHIBITIONS MUST BE DIRECTED TO ALEXANDER NATAS AT AN@THESTILETTOPROJECTS.COM
Q. I HAVE LOCATED MISSASSSNATCH VIDEOS ON THE INTERNET AND SUSPECT UNAUTHORIZED USE. DO YOU WANT TO KNOW?
A. HELL YES! DROP ME A LINE AND A LINK AT INFO@MISSASSSNATCH.COM
Q. I CAN´T RIP OR DOWNLOAD THE VIDEOS AND PHOTOS ON THIS WEBSITE. WHY?
A. ASSHOLE! I´M TRYING TO MAKE A LIVING FROM THIS AND I WANT TO BE IN CONTROL OF THE CONTEXT IN WHICH MY WORK APPEARS. PEOPLE ARE PAYING A LOT OF MONEY FOR MY VIDEO AND STILLS SO WHY WOULD I LET YOU STEAL MY WORK AND VIOLATE THE NUMBER OF EDITIONS ISSUED?
Q. DO YOU TAKE REQUESTS FOR VIDEOS?
A. YES AND NO. I LOVE TO HEAR WHAT MAKES PEOPLE TICK AND I OFFEN USE REQUESTS AS INSPIRATION FOR NEW STUFF. HOWEVER, I ONLY DO THINGS I AM INTERESTED IN MYSELF. BUT FEEL FREE TO ASK! REQUESTS AND IDEAS CAN BE SENT AT INFO@MISSASSSNATCH.COM